INTRODUCTION
These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred in these terms and conditions) (Terms and Conditions) set out the legal terms that apply to your use of the website http://www.jwanderson.com (Website or Site).
WHO WE ARE
The Site is operated by J W Anderson Limited (company number 06316966, VAT number GB 972964175 IT 07040650488) whose registered office is at 21 Parr St, Hoxton, London N1 7GW, United Kingdom (JW Anderson, we, us and our.)
By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our Site.
You should print a copy of these terms and conditions for future reference.
THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
These Terms and Conditions refer to the following additional terms, which also apply to your use of our Site:
- Our Privacy Policy: https://www.jwanderson.com/gb/customer-care/privacy-policy
- Our Cookie Policy: https://www.jwanderson.com/gb/cookies-policy
If you purchase goods from our Site, our Terms of Sale, detailed on this page, will apply to the sales.
If you purchase goods from our Site, our Terms of Sale, detailed on this page, will apply to the sales.
WE MAY MAKE CHANGES TO THESE TERMS AND CONDITIONS
These terms and conditions were updated on 26th February 2025. We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us.
ACCESS TO THE SITE
It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.
We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else.
You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the contract.
OPERATION OF WEBSITE AND SERVICES AND PRODUCT
The Website is owned by JW Anderson. JW Anderson has subcontracted the facilitation of sales and e-commerce to Global-E. As such, Global-E provides and/or procures services on behalf of JW Anderson to enable you to purchase products from JW Anderson. Such services include, but are not limited to, payment processing, customer service, and delivery logistics. The Global-e Contracting Party under these Terms is Global-e NL B.V., whose registered address is Krijn Taconiskade 430 1087 HW Amsterdam, The Netherlands, or such other Global-e affiliated entity as is listed on your invoice. For further details and contact information of Global-e Contracting Party and about Global-e affiliates please click here.
PRODUCTS
The Products on the Website are owned and sold by JW Anderson. JW Anderson attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.
WHAT YOU ARE ALLOWED TO DO
You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.
WHAT YOU ARE NOT ALLOWED TO DO
Except to the extent expressly set out in these terms and conditions, you are not allowed to:
- 'Scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
- Remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
- Create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.
You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by JW Anderson, or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
CONTENT
We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.
Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.
We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.
We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
EXTERNAL LINKS
The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.
OUR LIABILITY
Whether you are a consumer or a business user nothing in these terms and conditions shall limit or exclude our liability to you:
For death or personal injury caused by our negligence;
- For fraudulent misrepresentation;
- For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded
- Under Part I of the Consumer Protection Act 1987; or
- For any other liability that, by law, may not be limited or excluded.
IF YOU ARE A BUSINESS USER:
- We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
- We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
- In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
IF YOU ARE A CONSUMER USER:
- Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Terms Of Sale
1. THESE TERMS
1.1 These are the terms and conditions on which we supply products to you.
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are J W Anderson Limited (company number 06316966, VAT Number GB 972964175 IT 07040650488) whose registered office is at 21 Parr Street, Hoxton, London N1 7GW.
2.2 You can contact us by telephoning our customer service team at +44 20 3994 5262 or by writing to us at help@jwanderson.com.
2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. OUR CONTRACT WITH YOU
3.1 We have an agreement with Global-e, a sales facilitation and e-commerce partner, allowing Global-e to act as the merchant of record, in Global-e’s name and on our behalf. By placing your order to purchase one or more products through the checkout, you confirm that you have read and understood these Terms of Sale, the Website Terms of Use (above) our Privacy and Cookie Policy, along with Global-e’s Privacy Policy and Terms and Conditions (which are available on the checkout) in their entirety (together the ‘Terms’), and you agree to be bound by them.
The Terms define your legal relationship regarding the checkout, the placement of orders, and the purchase and delivery of products underlying such orders. If you do not agree to the Terms, please do not complete your order.
These Terms are in, and are governed by, the English language. You agree that any translation, if provided, is available for your convenience only (unless otherwise required by applicable law).
3.2 The information contained in these Terms, and the information displayed on the Website and checkout, constitute only an invitation to contract. Your Order is not accepted (and therefore no commitment is made to sell or provide you with the Products), and no contract for the sale of such Products will come into effect, until you receive an email explicitly stating that the Order has been accepted and confirmed ("Order Confirmation"). The contract is concluded in the dispatch country (where the contract for the sale of the Order is concluded).
3.3 We will not be obliged to supply any other Product(s) which may have been part of your order until the despatch of such Product(s) has been confirmed in a separate despatch confirmation.
3.4 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.5 To shop with us or receive services from JW Anderson, you need to:
- be at least 16 years old;
- have a credit or debit card that we accept; and
- be authorised to use that credit or debit card (it is in your name or you have permission to use it).
Some of the goods sold through our websites may not be suitable for under 18s.
4. PRODUCTS
4.1 The Products on the Website are owned and sold by JW Anderson. JW Anderson attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable, or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.
4.2 As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
4.3 The Products sold are supplied for your domestic and private use only. You agree that you will not use the Products for any commercial, business or re-sale purposes. Neither JW Anderson nor Farfetch has any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
5. ORDERING AND AVAILABILITY
5.1 Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.
5.2 The costs of delivery will be as displayed to you on our website.
5.3 After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation) and a contract is only formed as set out in paragraph 3 above.
6. PRE-ORDERS
6.1 All items are available to ship unless it is a pre-order item. Customers will be placed on a priority waiting list for pre-order items. All pre-order items have an estimated ship date, which indicates the date that the item will ship out from the warehouse, but these items may arrive sooner or later than specified. The estimated shipping date is published online. JW Anderson is not liable for delays, cancellations or changes to pre-ordered items made during production.
6.2 Credit cards are charged at the time of the pre-order, subject to our usual fraud checks. If a pre-ordered item will not ship out by the estimated shipping date, the customer will be notified and, at the customer’s election, either refunded in full or provided with an updated estimated shipping date. If an order includes both available and pre-ordered items, at least two separate deliveries will be most likely made to the customer.
7. DELIVERY
7.1 Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.
7.2 Your order will be delivered to the delivery address you specify when placing your order.
7.3 If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country/region that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.
7.4 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.5 Products comprised within the same order cannot be delivered to different addresses.
7.6 Deliveries are made by our trusted courier and take place on Monday to Friday (or other normal working weekdays in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.
7.7 Please note that the delivery logistics service is being provided by Global-Eto you, the customer, and as such you are entering into a contract for delivery services provided by Global-E. If there is a charge for these services, it will be shown to you prior to checkout and your purchase of the products.
7.8 If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You are responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will responsible for reclaiming duty directly from your local customs office.
7.9 Please also note that you must comply with all applicable laws and regulations of the country/region for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.
8. RISK AND OWNERSHIP
The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.
9. PRICE AND PAYMENT
9.1 The price of Products is as quoted on the Site from time to time.
9.2 Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket and have selected your chosen different delivery method.
9.3 Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
9.4 The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.
9.5 Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards.
9.6 If you pay with Klarna, you can either:
- Pay in 3 instalments which allows you to spread the cost over 3 equal payments with no interest.
- Pay in 30 days which allows you to get up to 30 days to pay for your product with no interest.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Klarna are an independent payment company and we have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.
The delayed payment services we offer via Klarna are not always available to select. We may determine not to offer delayed payment services based on conditions of use, such as shopping history or suspected misuse. To continue with your order you will need to select one of our other payment types at checkout.
9.6 You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card, and Products will not be despatched until this pre-authorisation check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
9.7 From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.
10. YOUR RIGHT TO END THE CONTRACT
10.1 If you have changed your mind you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods unless you come within the terms of our free returns service.
10.2 For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
10.3 You do not have a right to change your mind in respect of:
- Any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information);
- Earrings of any type including costume or fine jewellery (see Returns and refunds of jewellery below for more information); and
- Any garments or cosmetics Products that have had a hygiene label or seal removed or broken.
10.4 If you want to change your mind you have 14 days after the day you (or someone you nominate) receives the goods unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
11. RETURNS POLICY
11.1 Returned Products must conform to our returns policy below.
11.2 You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:
- Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and intact ‘do not remove’ tag;
- footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
- if the Product comes with a security tag this should be left on;
- hosiery should only be returned if it is unopened and is in its original package;
- and lingerie and swimwear must only be tried on over your own lingerie garments.
If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).
11.3 Returns and refunds for customised Products
Due to the nature of personalised and monogrammed Products, returns, changes or cancellations are at our discretion. In exercising this discretion, we will have regard to the level of customisation and personalisation and also reserve the right to offer a store credit rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised Products may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.
12. HOW TO END THE CONTRACT WITH US AND WHEN WE WILL REFUND YOU
12.1 To cancel a Contract, you must clearly inform us, preferably:
-
By email at help@jwanderson.com or by telephone on +44 20 3697 0293, giving us your name, address, and order reference; or
-
By completing and returning the cancellation form at the bottom of this page and sending it to the address set out in the form.
12.1 To cancel a Contract, you must clearly inform us, preferably:
- By email at help@jwanderson.com or by telephone on +44 20 3994 5262, giving us your name, address, and order reference; or
- By completing and returning the cancellation form at the bottom of this page and sending it to the address set out in the form.
12.2 If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.
12.3 If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14-days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.
12.4 We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
13. RETURNS PROCESS
13.1 We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. Instructions for the return of the Product(s) will be included with the delivery package. When cancelling a purchase and returning Products to us you have two options available to you:
- Depending on where you live, exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option, you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the Product(s) to us.
- Use our Free Returns service. If you choose this option, you can return the Products(s) for free and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges.
13.2 Free Returns Pick Up
We offer a free collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy. You have 14 days from receiving your order to return the Product to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time. Please note that we can only collect returns from the same country/region to which your order was delivered.
To book a free returns pick-up:
- Sign in to the Site and go to My Account or follow the QR link within your package;
- Under 'Orders & Returns' click on the 'Book a return collection' link next to the order you want to return;
- Enter your Order Number and email address linked to the Order;
- Select the Products you would like to return and follow the steps to print the returns labels and schedule a pick-up time and address or find a drop off location.
We will e-mail you with your Return Note, Air Waybill (AWB), and Commercial Returns Invoice where necessary.
What happens next?
Prepare your package with the returns documents enclosed in your order.
Here's how:
- Find a container that will fit all of the items you are returning. It is recommended to use a bag to avoid high shipping costs.
- Place all the items you selected to return, including this note, into the container and seal it. Make sure the container fits the items as snugly as possible, to avoid excess shipping costs. Also make sure there are no tracking or shipping labels attached to the container.
- Print the Return Label below and affix it securely to the outside of the package. If an account number is required by the courier company to arrange the collection, it can be found on the shipping label attached to this document.
- Go to https://locator.dhl.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points.
- To schedule a pickup by a DHL courier, follow the instructions here
13.3 Faulty Products
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.
You have 30 days from the day of delivery or the day the order becomes available for collection at your nominated store or collection point to return a faulty item to us.
13.4 Faulty Products
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.
15. INSTORE PURCHASES
15.1 Please note that the returns policy described above applies only to online purchases or purchases made over the phone. Please refer to the instore refunds policy which can be found at the point of sale and on your e-receipt. If you have any questions in relation to instore purchases, please consult with our store staff who can provide you with further information.
14. PRODUCT INFORMATION
Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contacting us).
15. OUR LIABILITY
15.1 Nothing in these terms and conditions shall limit or exclude our liability to you:
- For death or personal injury caused by our negligence;
- For fraudulent misrepresentation;
- For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded
- Under Part I of the Consumer Protection Act 1987; or
- For any other liability that, by law, may not be limited or excluded.
Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
15.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.
16. GENERAL
16.1 You may not transfer or assign any or all of your rights or obligations under any Contract. We may transfer our rights and obligations under these terms to another organisation.
16.2 All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.
16.3 If we fail to enforce any of our rights, that does not result in a waiver of that right.
16.4 If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.
16.5 These terms and conditions may not be varied except with our express written consent.
16.6 These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.
16.7 These terms and conditions shall be governed by English law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.
CONTACTING US
Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email to help@jwanderson.com , by telephone on +44 20 3994 5262 between the hours of 9am to 5:30pm, Monday to Friday or write to us at:
JW ANDERSON LIMITED
21 Parr Street
London
N1 7GW
United Kingdom
CANCELLATION FORM
To: JW ANDERSON LIMITED
21 Parr Street
London
N1 7GW
United Kingdom
help@jwanderson.com
I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods* / for the supply of the following service*:
______________________________
______________________________
______________________________
Ordered on* / received on*: _______________
Names of consumer(s): _______________
Address of consumer(s): _______________
______________________________
______________________________
Signature of consumer(s) (only if this form is notified on paper): _______________
Date: _______________
