Customer Care

Customer support

CONTACT

If you need to contact us about your order please email us on help@jwanderson.com or give us a call on +44 20 3697 0293 and we will get back to you as soon as possible.

We are open MONDAY TO FRIDAY 9AM - 6PM (GMT)

DELIVERIES

You will receive updates regarding your tracking information via email and an estimated delivery date. You can also follow the progress in your account under ‘My Orders’. If there's something additional you want to know about your order, please get in touch with our customer services team at help@jwanderson.com

We dispatch all orders placed before 1 pm the same working day. During our sale periods, it can get very busy and orders may take a little longer to be dispatched but we will let you know of any delays as soon as possible.

RETURNS AND EXCHANGES

For more details on how to return or exchange an order, click on Delivery and Returns to the left side of the page.

PASSWORD PROBLEMS

Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

We can't access your password on your behalf as the database is encrypted for your security.

PAYMENT

CURRENCIES YOU CAN PAY IN

The currency that you can shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

CREDIT/DEBIT CARDS WE ACCEPT

Visa, MasterCard, American Express, Delta, Visa Electron, PayPal, Apple Pay, Klarna, Alipay (only available to Mainland China, Taiwan, Hong Kong Region and Macau Region), UnionPay (only available to Mainland China, Taiwan, Hong Kong Region and Macau Region), JCB (only available to Japan), iDEAL (only available to The Netherlands), Sofortbanking (only available to Germany, Austria, Switzerland and Belgium)

Please note: We do not accept cash on delivery.

DUTIES & TAXES

We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees if you are located in any of the locations below:

European Union, USA, Canada, Brazil, Mainland China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E, Japan, Isle of Man, Guernsey, Jersey, San Marino, and Mexico.

If you are ordering from within your own customs zone or country/region, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at checkout.

If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the countries/regions listed above), the price you pay to JW Anderson will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.

SHIPPING TO USA

For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to us for a refund.

Please view our Terms & Conditions for further information.

DATA SECURITY WHEN YOU PAY

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our Privacy Policy.

IF YOU SUSPECT FRAUD

Given our high levels of security, it's very unlikely fraudulent use of your card will take place on our website. But if a fraudulent transaction does take place, first contact your credit or debit card company so they can protect your card and reimburse you. Then let us know at help@jwanderson.com and we will work with your card company to minimise any further inconvenience to you.

Contact

If you need to contact us about your order please email us on help@jwanderson.com or give us a call on +44 20 3697 0293 and we will get back to you as soon as possible.

We are open MONDAY TO FRIDAY 9AM - 6PM (GMT).

FOR OTHER INQUIRIES:

press: press@jwanderson.com

studio: info@jwanderson.com

wholesale: sales@jwanderson.com

online sales: help@jwanderson.com

JW Anderson Soho: soho@jwanderson.com

CAREERS

If you are interested in working for JW Anderson please email us with your covering letter and CV to careers@jwanderson.com

OUR POSTAL ADDRESS

JW ANDERSON LIMITED

21 Parr Street

London

N1 7GW

United Kingdom

Delivery and Returns

Please note that these terms apply only to online purchases or purchases made over the phone. Please refer to the instore refunds policy which can be found at the point of sale and on your e-receipt. If you have any questions in relation to instore purchases, please consult with our store staff who can provide you with further information.

STANDARD SHIPPING

JW Anderson offers complimentary standard shipping. All the alternative delivery options available for your order and to your destination will be displayed at checkout.

EXPRESS SHIPPING

Shipping costs may vary depending on the size, weight, and destination of your chosen items.

SHIPPING TIMES

DHL EXPRESS: Delivery within 2-4 days.
DHL STANDARD: Delivery within 5-7 days
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch and selected carriers are subject to change. JW Anderson cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

DELIVERY

Orders are delivered Monday to Friday between 9am and 6pm. In certain circumstances our delivery partner may provide you with the following optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; and/or (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services provided by our delivery partner, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that JW Anderson shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.
All relevant delivery options available for your order and to your destination will be displayed at checkout.

RISK AND OWNERSHIP

The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

RETURNS POLICY

Returned Products must conform to our returns policy below.
You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and intact ‘do not remove’ tag;
footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
if the Product comes with a security tag this should be left on;
hosiery should only be returned if it is unopened and is in its original package;
and lingerie and swimwear must only be tried on over your own lingerie garments.

If all the requirements are met, the refund will be processed within 15 days of receiving the returned items.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).
You cannot cancel a contract for the supply of any of the following Products:

Any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information);
earrings of any type including costume or fine jewellery (see Returns and refunds of jewellery below for more information);
socks and underwear
and any garments or cosmetics Products that have had a hygiene label or seal removed or broken.

RETURNS PROCESS

Free Returns Pick Up
We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy. Our free returns is in addition to your statutory right to cancel which is explained in further detail our the Terms and Conditions.
You can request a return within 14 days of your delivery date. To book a free returns pick-up:

Sign in to the Site and go to My Account or follow the QR link within your package;
Under 'Orders & Returns' click on the 'Book a return collection' link next to the order you want to return;
Enter your Order Number and email address linked to the Order;
Select the Products you would like to return and follow the steps to print the returns labels and schedule a pick-up time and address or find a drop off location.

We will e-mail you with your Return Note, Air Waybill (AWB), and Commercial Returns Invoice where necessary.. Please note: we can only offer a free returns pick up from the same country/region your order was delivered to.

What happens next? Prepare your package with the returns documents enclosed in your order.Here's how:

Find a container that will fit all of the items you are returning. It is recommended to use a bag to avoid high shipping costs.
Place all the items you selected to return, including this note, into the container and seal it. Make sure the container fits the items as snugly as possible, to avoid excess shipping costs. Also make sure there are no tracking or shipping labels attached to the container.
Print the Return Label below and affix it securely to the outside of the package. If an account number is required by the courier company to arrange the collection, it can be found on the shipping label attached to this document.
Go to https://locator.dhl.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points.
To schedule a pickup by a DHL courier, follow the instructions here. Need to reschedule your collection? contact our customer service team at help@jwanderson.com for assistance.

Cancellation Rights
Depending on where you live, you may be entitled to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but you will be liable for the organisation and cost of returning the Product(s) to us.
Please view our Terms and Conditions for further information on cancelling an order under the CCRs or contact our customer service team at help@jwanderson.com for assistance.

FAULTY PRODUCTS

You have 30 days from the day of delivery or the day the order becomes available for collection at your nominated store or collection point to return a faulty item to us.

Nothing in this section affects your legal rights.

Website Terms of Use

INTRODUCTION

These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred in these terms and conditions) (Terms and Conditions) set out the legal terms that apply to your use of the website http://www.jwanderson.com (Website or Site).

WHO WE ARE

The Site is operated by J W Anderson Limited (company number 06316966, VAT number GB 972964175 IT 07040650488) whose registered office is at 21 Parr St, Hoxton, London N1 7GW, United Kingdom (JW Anderson, we, us and our.)

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our Site.

You should print a copy of these terms and conditions for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These Terms and Conditions refer to the following additional terms, which also apply to your use of our Site:

Our Privacy Policy: https://www.jwanderson.com/gb/customer-care/privacy-policy
Our Cookie Policy: https://www.jwanderson.com/gb/cookies-policy
If you purchase goods from our Site, our Terms of Sale, detailed on this page, will apply to the sales.

If you purchase goods from our Site, our Terms of Sale, detailed on this page, will apply to the sales.

WE MAY MAKE CHANGES TO THESE TERMS AND CONDITIONS

These terms and conditions were updated on 26th February 2025. We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us.

ACCESS TO THE SITE

It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.

We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else.

You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the contract.

OPERATION OF WEBSITE AND SERVICES AND PRODUCT

The Website is owned by JW Anderson. JW Anderson has subcontracted the facilitation of sales and e-commerce to Global-E. As such, Global-E provides and/or procures services on behalf of JW Anderson to enable you to purchase products from JW Anderson. Such services include, but are not limited to, payment processing, customer service, and delivery logistics. The Global-e Contracting Party under these Terms is Global-e NL B.V., whose registered address is Krijn Taconiskade 430 1087 HW Amsterdam, The Netherlands, or such other Global-e affiliated entity as is listed on your invoice. For further details and contact information of Global-e Contracting Party and about Global-e affiliates please click here.

PRODUCTS

The Products on the Website are owned and sold by JW Anderson. JW Anderson attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.

WHAT YOU ARE ALLOWED TO DO

You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.

WHAT YOU ARE NOT ALLOWED TO DO

Except to the extent expressly set out in these terms and conditions, you are not allowed to:

'Scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
Remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
Create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by JW Anderson, or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

CONTENT

We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

EXTERNAL LINKS

The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.

OUR LIABILITY

Whether you are a consumer or a business user nothing in these terms and conditions shall limit or exclude our liability to you:

For death or personal injury caused by our negligence;

For fraudulent misrepresentation;
For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded
Under Part I of the Consumer Protection Act 1987; or
For any other liability that, by law, may not be limited or excluded.

IF YOU ARE A BUSINESS USER:

We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.

IF YOU ARE A CONSUMER USER:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Terms Of Sale

1. THESE TERMS

1.1 These are the terms and conditions on which we supply products to you.

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are J W Anderson Limited (company number 06316966, VAT Number GB 972964175 IT 07040650488) whose registered office is at 21 Parr Street, Hoxton, London N1 7GW.

2.2 You can contact us by telephoning our customer service team at +44 20 3994 5262 or by writing to us at help@jwanderson.com.

2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. OUR CONTRACT WITH YOU

3.1 We have an agreement with Global-e, a sales facilitation and e-commerce partner, allowing Global-e to act as the merchant of record, in Global-e’s name and on our behalf. By placing your order to purchase one or more products through the checkout, you confirm that you have read and understood these Terms of Sale, the Website Terms of Use (above) our Privacy and Cookie Policy, along with Global-e’s Privacy Policy and Terms and Conditions (which are available on the checkout) in their entirety (together the ‘Terms’), and you agree to be bound by them.

The Terms define your legal relationship regarding the checkout, the placement of orders, and the purchase and delivery of products underlying such orders. If you do not agree to the Terms, please do not complete your order.

These Terms are in, and are governed by, the English language. You agree that any translation, if provided, is available for your convenience only (unless otherwise required by applicable law).

3.2 The information contained in these Terms, and the information displayed on the Website and checkout, constitute only an invitation to contract. Your Order is not accepted (and therefore no commitment is made to sell or provide you with the Products), and no contract for the sale of such Products will come into effect, until you receive an email explicitly stating that the Order has been accepted and confirmed ("Order Confirmation"). The contract is concluded in the dispatch country (where the contract for the sale of the Order is concluded).

3.3 We will not be obliged to supply any other Product(s) which may have been part of your order until the despatch of such Product(s) has been confirmed in a separate despatch confirmation.

3.4 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.5 To shop with us or receive services from JW Anderson, you need to:

be at least 16 years old;
have a credit or debit card that we accept; and
be authorised to use that credit or debit card (it is in your name or you have permission to use it).

Some of the goods sold through our websites may not be suitable for under 18s.

4. PRODUCTS

4.1 The Products on the Website are owned and sold by JW Anderson. JW Anderson attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable, or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.

4.2 As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.

4.3 The Products sold are supplied for your domestic and private use only. You agree that you will not use the Products for any commercial, business or re-sale purposes. Neither JW Anderson nor Farfetch has any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5. ORDERING AND AVAILABILITY

5.1 Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.

5.2 The costs of delivery will be as displayed to you on our website.

5.3 After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation) and a contract is only formed as set out in paragraph 3 above.

6. PRE-ORDERS

6.1 All items are available to ship unless it is a pre-order item. Customers will be placed on a priority waiting list for pre-order items. All pre-order items have an estimated ship date, which indicates the date that the item will ship out from the warehouse, but these items may arrive sooner or later than specified. The estimated shipping date is published online. JW Anderson is not liable for delays, cancellations or changes to pre-ordered items made during production.

6.2 Credit cards are charged at the time of the pre-order, subject to our usual fraud checks. If a pre-ordered item will not ship out by the estimated shipping date, the customer will be notified and, at the customer’s election, either refunded in full or provided with an updated estimated shipping date. If an order includes both available and pre-ordered items, at least two separate deliveries will be most likely made to the customer.

7. DELIVERY

7.1 Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.

7.2 Your order will be delivered to the delivery address you specify when placing your order.

7.3 If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country/region that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.

7.4 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.5 Products comprised within the same order cannot be delivered to different addresses.

7.6 Deliveries are made by our trusted courier and take place on Monday to Friday (or other normal working weekdays in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

7.7 Please note that the delivery logistics service is being provided by Global-Eto you, the customer, and as such you are entering into a contract for delivery services provided by Global-E. If there is a charge for these services, it will be shown to you prior to checkout and your purchase of the products.

7.8 If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You are responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will responsible for reclaiming duty directly from your local customs office.

7.9 Please also note that you must comply with all applicable laws and regulations of the country/region for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

8. RISK AND OWNERSHIP

9. PRICE AND PAYMENT

9.1 The price of Products is as quoted on the Site from time to time.

9.2 Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket and have selected your chosen different delivery method.

9.3 Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

9.4 The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.

9.5 Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards.

9.6 If you pay with Klarna, you can either:

Pay in 3 instalments which allows you to spread the cost over 3 equal payments with no interest.
Pay in 30 days which allows you to get up to 30 days to pay for your product with no interest.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Klarna are an independent payment company and we have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.

The delayed payment services we offer via Klarna are not always available to select. We may determine not to offer delayed payment services based on conditions of use, such as shopping history or suspected misuse. To continue with your order you will need to select one of our other payment types at checkout.

9.6 You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card, and Products will not be despatched until this pre-authorisation check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

9.7 From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

10. YOUR RIGHT TO END THE CONTRACT

10.1 If you have changed your mind you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods unless you come within the terms of our free returns service.

10.2 For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

10.3 You do not have a right to change your mind in respect of:

Any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information);
Earrings of any type including costume or fine jewellery (see Returns and refunds of jewellery below for more information); and
Any garments or cosmetics Products that have had a hygiene label or seal removed or broken.

10.4 If you want to change your mind you have 14 days after the day you (or someone you nominate) receives the goods unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

11. RETURNS POLICY

11.1 Returned Products must conform to our returns policy below.

11.2 You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and intact ‘do not remove’ tag;
footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
if the Product comes with a security tag this should be left on;
hosiery should only be returned if it is unopened and is in its original package;
and lingerie and swimwear must only be tried on over your own lingerie garments.

11.3 Returns and refunds for customised Products

Due to the nature of personalised and monogrammed Products, returns, changes or cancellations are at our discretion. In exercising this discretion, we will have regard to the level of customisation and personalisation and also reserve the right to offer a store credit rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised Products may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.

12. HOW TO END THE CONTRACT WITH US AND WHEN WE WILL REFUND YOU

12.1 To cancel a Contract, you must clearly inform us, preferably:

By email at help@jwanderson.com or by telephone on +44 20 3697 0293, giving us your name, address, and order reference; or
By completing and returning the cancellation form at the bottom of this page and sending it to the address set out in the form.

12.1 To cancel a Contract, you must clearly inform us, preferably:

By email at help@jwanderson.com or by telephone on +44 20 3994 5262, giving us your name, address, and order reference; or
By completing and returning the cancellation form at the bottom of this page and sending it to the address set out in the form.

12.2 If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.

12.3 If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14-days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.

12.4 We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

13. RETURNS PROCESS

13.1 We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. Instructions for the return of the Product(s) will be included with the delivery package. When cancelling a purchase and returning Products to us you have two options available to you:

Depending on where you live, exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option, you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the Product(s) to us.
Use our Free Returns service. If you choose this option, you can return the Products(s) for free and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges.

13.2 Free Returns Pick Up

We offer a free collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy. You have 14 days from receiving your order to return the Product to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time. Please note that we can only collect returns from the same country/region to which your order was delivered.

To book a free returns pick-up:

Sign in to the Site and go to My Account or follow the QR link within your package;
Under 'Orders & Returns' click on the 'Book a return collection' link next to the order you want to return;
Enter your Order Number and email address linked to the Order;
Select the Products you would like to return and follow the steps to print the returns labels and schedule a pick-up time and address or find a drop off location.
We will e-mail you with your Return Note, Air Waybill (AWB), and Commercial Returns Invoice where necessary.

What happens next?

Prepare your package with the returns documents enclosed in your order.
Here's how:

Find a container that will fit all of the items you are returning. It is recommended to use a bag to avoid high shipping costs.
Place all the items you selected to return, including this note, into the container and seal it. Make sure the container fits the items as snugly as possible, to avoid excess shipping costs. Also make sure there are no tracking or shipping labels attached to the container.
Print the Return Label below and affix it securely to the outside of the package. If an account number is required by the courier company to arrange the collection, it can be found on the shipping label attached to this document.
Go to https://locator.dhl.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points.
To schedule a pickup by a DHL courier, follow the instructions here

13.3 Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.
You have 30 days from the day of delivery or the day the order becomes available for collection at your nominated store or collection point to return a faulty item to us.

13.4 Faulty Products

15. INSTORE PURCHASES

15.1 Please note that the returns policy described above applies only to online purchases or purchases made over the phone. Please refer to the instore refunds policy which can be found at the point of sale and on your e-receipt. If you have any questions in relation to instore purchases, please consult with our store staff who can provide you with further information.

14. PRODUCT INFORMATION

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contacting us).

15. OUR LIABILITY

15.1 Nothing in these terms and conditions shall limit or exclude our liability to you:

For death or personal injury caused by our negligence;
For fraudulent misrepresentation;
For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded
Under Part I of the Consumer Protection Act 1987; or
For any other liability that, by law, may not be limited or excluded.

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

15.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

16. GENERAL

16.1 You may not transfer or assign any or all of your rights or obligations under any Contract. We may transfer our rights and obligations under these terms to another organisation.

16.2 All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

16.3 If we fail to enforce any of our rights, that does not result in a waiver of that right.

16.4 If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

16.5 These terms and conditions may not be varied except with our express written consent.

16.6 These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

16.7 These terms and conditions shall be governed by English law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.

CONTACTING US

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email to help@jwanderson.com , by telephone on +44 20 3994 5262 between the hours of 9am to 5:30pm, Monday to Friday or write to us at:

JW ANDERSON LIMITED

21 Parr Street

London

N1 7GW

United Kingdom

CANCELLATION FORM

To: JW ANDERSON LIMITED

21 Parr Street

London

N1 7GW

United Kingdom

help@jwanderson.com

I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods* / for the supply of the following service*:

______________________________

Ordered on* / received on*: _______________

Names of consumer(s): _______________

Address of consumer(s): _______________

______________________________

Signature of consumer(s) (only if this form is notified on paper): _______________

Date: _______________

Privacy and Cookies Policy

Introduction

This is the privacy and cookies policy for http://www.jwanderson.com, being the e-commerce website of J.W. Anderson Limited (we, us and our) for the sale and purchase of our products (Site). For the purposes of European data protection legislation (EU Regulation 2016/679) and U.S. legislation applicable in the states of California, Colorado, Connecticut, Utah and Virginia (CCPA and related regulations) - together, Data Protection Law), we are the data controller of personal data processed in accordance with this Privacy and Cookie Policy.

We are committed to protecting your privacy on-line when visiting the Site or communicating electronically with us. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how and why we collect and process personal data, what we do with it and what controls you have.

Our website, jwanderson.com is managed by our website providers, Global-e Online Limited, Shopify and Loop Returns. Information that you provide via our website will be viewed by Global-e Online Limited and Shopify and used for the purposes of managing our website. By using the Site, you acknowledge that you have read the terms of this Privacy and Cookies Policy.

Cookies and similar tracking technologies operate on our website. For a full explanation of why and how we use this technology, please read our Cookies Policy below.

We will treat all your personal information as confidential (although we may disclose this information in the circumstances set out below). We will keep it on secure servers (as further detailed below) and we will fully comply with all applicable Data Protection Law and consumer legislation.

We do not sell customer information and do not share your information with any third parties for the purposes of marketing their goods and services to you without your consent.

Whose personal data do we process?

You provide us with your information directly when you interact with us through:

1. Visiting our store or our website

2. Making a purchase in person or online

3. Contacting us via phone, email, post or via social media

4. Registering for a service or event

5. Submitting your information to allow anti-money laundering checks to take place before a purchase

6. Cookies and similar technologies on our website and within our emails. To find out more about our cookie policy see below.

If you contact JW Anderson via any messaging or social media channels such as WhatsApp, Facebook and Instagram, your personal information will be handled in accordance with their Privacy Policies which can be found by visiting their websites.

Information we may collect from you When you make a purchase at any of our stores or online, we will collect necessary information about you to ensure we can fulfil your order or chosen service.

The types of personal information that we collect depends on how you choose to interact with us and can include the following:

information (such as but not limited to your name, email address, billing address, delivery address, telephone number, date of birth, phone number, purchase history, product selections, payment type and card expiry number or log in and password details) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase any products from the Site, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor;
Information provided to us when you communicate with us, for example by email or phone. This includes communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content.
information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
Information provided via cookies and similar technologies either on our website, or by interacting with our emails (please see our Cookie Policy to find out more).

You are under no obligation to provide any such information. However, if you should choose to withhold requested information (e.g. your address or payment details), we may not be able to provide you with certain services.

Uses made of your information

We will use the information you provide only for the following purposes:

Information you give to us

We will use this information:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you, with information about products or services we feel may interest you, if you have ticked the relevant box situated on the form on which we collect your data (the order form or registration form to create an account with the Site) indicating your consent to receiving marketing material from us;
Verify and carry out financial transactions in relation to payments you make online
To notify you about changes to our service provided by the Site;
To ensure that content from our Site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

To administer our Site and your account with us under our terms and for internal operations, including identifying visitors to the Site, troubleshooting, and, auditing the downloading of data, data analysis (demographic and sales data), testing, research, statistical and survey purposes;
To improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
To identify visitors to the Site;
To allow you to participate in interactive features of our Site, when you choose to do so;
To keep our Site safe and secure;
Measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our Site about products or services that may interest you or them
Send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.

You can manage how we use your personal data by contacting us at privacy@jwanderson.com in relation to any of the following:

Access to your personal information (subject access request). You can ask to see a copy of the personal information that we hold about you.
Deletion of your personal information
Amendment of inaccurate or incomplete information that we hold about you
Restriction of how we are using your personal information
Transfer of your electronically held personal information to another organisation or directly to you (the right of portability)
To ask us to stop using your personal information at any time
Ask us to review any automatic decisions made using your personal information
Where we have relied on your consent to use your personal information e.g. for marketing purposes, you can withdraw consent at any time

Managing marketing communications we send to you

You can tell us not to contact you with information regarding our products and services, either at the point such information is collected on the Site (by checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you.

It can take up to 48 hours for your preferences to be registered on our system, so you may still receive communications from us during this period.

Legal grounds for our processing of your personal data

The basis on which we process your personal data is as follows:

Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned.
Otherwise, we will process your personal data only where the processing is necessary:
- For the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;
- To comply with a legal obligation; or
for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.

Information sharing

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

Companies we work with who enable us to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies;

Our affiliates, agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time.

· We may disclose aggregate information about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information;

We may share your information with other companies and organisations for identity verification and fraud protection purposes to the extent permitted by applicable laws;

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party;

Professional service providers, such as marketing agencies, advertising and financial partners and website hosts, who help us run our business; and
Credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle financial crime, including, but not limited to, fraud and sanctions.

We may provide third parties, such as our brand partners or marketing partners, with information about our customers and their purchases. Before we do so, we will make sure that this information does not identify you, for example by aggregating it, anonymising it or removing personal identifiers from it unless we have your consent to share your information for marketing purposes.

We have designated Global-e NL B.V (Global-e) as our sales facilitation and e-commerce partner for e-commerce. Global-e and JW Anderson act as independent data controllers, Services provided or procured by Global-E include, but are not limited to, payment processing, customer service and delivery logistics. Our agents and contractors will only use your information to the extent necessary to perform their functions, and always subject to appropriate security and contractual safeguards. Global-e has its own Privacy Policy and Cookies Policy (which is available on this link https://www.global-e.com/consumer-privacy-policy) and is separate from this Privacy and Cookies policy. As per our Terms of Sale, when you make a purchase on jwanderson.com, you’re agreeing to Global-E’s Privacy and Cookie policy.

If you would like to know more about the third-parties we may share personal data with, or how to find out more on how they will use your data, please contact us at the details in this Privacy Policy.

You should be aware that we may be under a duty to disclose or share your personal information and/or user information in order to comply with any legal obligation. We may also disclose your personal information if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

Public forums

The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

Child safety

Protecting the safety of children when they use the Internet is very important to us. We recommend that children receive permission from their parent or guardian before gaining access to the Site or sending personal information to us or anyone else online. In the event that we learn that we have collected personal information from anyone under the age of 13 without parental consent, we will delete it.

External links

The site may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and processes and that we do not accept any responsibility or liability for these policies and processes. Please check these policies before you submit any personal data to these websites.

Payment processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Depending on where you are shipping from, payments made on the Site are made through our payment gateway provider from time to time, including Global-E, Klarna, AliPay and PayPal. You will be providing credit or debit card information directly to such payment provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to such payment providers is not within our control and will be subject to their own privacy policy and terms and conditions. For more information please contact us.

Security

We place great importance on the security of all personally identifiable information associated with our users. We use appropriate security measures to protect it against any loss, destruction or unauthorised use including the use of encryption and pseudonymisation techniques. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Data Retention

We process personal data only for so long as it is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

Storage of your information

Your personal information may be transferred to, and stored at a destination outside of the European Economic Area (EEA) including the US. The US and other non-EEA countries may not have similar data protection laws to the EEA.. Where we transfer your information we will take all reasonable steps to ensure that your data is subject to appropriate safeguards, such as relying on EU approved standard contractual clauses relevant to transfers of personal information and that it is treated securely and in accordance with this privacy policy.

Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside the and may be processed by staff operating outside the EEA who work for these third parties or for us or one of our suppliers. This includes staff engaged in, among other things, the processing of payment details and the provision of support services. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information we will take all reasonable steps to ensure that your data is subject to appropriate safeguards, such as relying on EU approved standard contractual clauses relevant to transfers of personal information and that it is treated securely and in accordance with this privacy policy.

Your rights

You have the following rights in relation to personal data relating to you that we process:

You may request access to the personal data concerned (please see the section on how to access to your personal data, below).
You may request that any incorrect personal data about you that we are processing be rectified.
In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
Where we are processing personal data relating to you on the basis of your prior consent to that processing, you may withdraw your consent at any time, after which we shall stop the processing concerned. If you do withdraw your consent here, please note that this may affect our ability to provide you with our products or services.
If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal compliant with the Information Commissioner.

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information. This section describes your rights and how you can exercise them.

Your Rights Under CCPA

Under the CCPA, California consumers have the following rights:

1. Right to Know - You have the right to request details about the personal information we collect, use, disclose, and sell.

2. Right to Delete - You have the right to request the deletion of your personal information, subject to certain exceptions.

3. Right to Opt-Out of Sale - We do not sell your personal information. However, if we ever change our practices, we will update this policy and provide you with the right to opt out.

4. Right to Non-Discrimination - We will not discriminate against you for exercising your CCPA rights.

You have the right to request a copy of the specific personal information we collected about you during the twelve (12) months before your request.

Categories of Personal Information We Collect

We may collect the following categories of personal information:

Identifiers (e.g., name, email address, shipping address, phone number)

Commercial information (e.g., purchase history)

Internet activity (e.g., interactions with our website)

Geolocation data (to the extent you have configured your device to permit us to collect such information)

For a full list of the types of personal data we collect, please see above.

How we use your personal data

We collect your personal information for the business purposes described above in the section titled “How we use your information”. The CCPA defines a “business purpose” as the use of personal information for the business’s operational purposes, or other notified purposes, provided the use of personal information is reasonably necessary and proportionate to achieve the operational purpose for which the personal information was collected or another operational purpose that is compatible with the context in which the personal information was collected.

We may disclose your personal information to an organisation for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient organisation to keep that personal information confidential and not use it for any purpose except performing the contract with us.

We disclose your personal information for a business purpose to the categories of third parties listed above in the section titled “Information Sharing”.

How to Exercise Your Rights

To submit a CCPA request, you can contact us using the contract details at the bottom of this Privacy and Cookies Policy.

We may ask you to verify your identity before processing your request.

If you use an authorised agent to submit a request on your behalf, we may require proof of authorisation, such as a signed permission form or verification of identity.

Cookie Policy

What are Cookies

Most websites you visit will use cookies to improve your user experience by enabling that website to remember you, either for the duration of your visit (using a 'session cookie') or for future visits (using a 'persistent cookie').

A cookie is a simple text file that is issued to your computer when you visit a website and which stores, and sometimes tracks, information about your use of a website. Each cookie is unique to your browser. It will contain some anonymous information such as a unique identifier, the website name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

Although they do identify a user's computer, cookies do not personally identify users, and passwords and credit card information are not stored in cookies.

Cookies are not programs and therefore cannot contain viruses or other malicious software.

How We Use Cookies

You can find a summary of the various types of cookies we use below. Our cookies are used for 5 types of purpose:

We use the following categories of cookies on our Site.

◾CATEGORY 1: STRICTLY NECESSARY COOKIES

These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided. These cookies are passed under HTTPS in an encrypted format. This provides the most security when identifying you as a user.

◾CATEGORY 2: PERFORMANCE COOKIES

These cookies collect anonymous information on how people use our Site. For example, we use Google Analytics cookies to help us understand how customers arrive at our Site, browse or use our Site and highlight areas where we can improve areas such as navigation, user experience, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Google Analytics is a system used by many websites to record information about who visits a website. Google sets five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google uses cookies at

◾CATEGORY 3: FUNCTIONALITY COOKIES

These cookies allow us to:

remember choices you make such as the region you visit our Site from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.

◾CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES

These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies such as Criteo to provide you with more personalised adverts when visiting other websites.

◾CATEGORY 5: SOCIAL MEDIA COOKIES

These cookies allow you to share what you’ve been doing on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

Cookies on the Site

Some of the cookies on the Site are set by us and some are set by third parties who are delivering services on our behalf.

Our partners including Shopify, Global-E (and their payment partners), Loop Returns, Klaviyo, Zendesk and Google Analytics will also drop cookies on your device when you browse our site and make purchases. Details of the cookies they use, their purposes and further details are here:

https://www.shopify.co.uk/legal/cookies

https://www.global-e.com/consumer-privacy-policy

Privacy Notice | Klaviyo Legal

Cookie Notice

https://support.google.com/analytics/answer/12017362

Consumer Privacy Policy

Controlling or deleting cookies

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org, which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device.

Please note that by deleting or restricting cookies or by disabling future cookies you may not be able to access certain areas or features of our Site or take full advantage of the Site.

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on.

If you'd like to opt out of other third party cookies relating to behavioural advertising, please go to www.youronlinechoices.eu. Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

We (and other third parties acting on our behalf) may automatically track and collect information about the IP address, domain service, country/region location, time zone, language, the type of computer and web browser you are using and the pages you visit (including by using web beacons and other similar technology). If you access our Site via your mobile device, we may also collect information about your mobile provider and your mobile device. We use this information so that we can administer and improve our system, analyse trends, track users' movements, gather broad demographic information for aggregate use and detect suspicious or fraudulent transactions. If these automated processes reject your transaction on the basis that it is a suspicious or fraudulent, you may contact us and ask us to reconsider the decision within 21 days of receiving such notification. We are likely to use very similar criteria to review your transaction in person so there is no guarantee that the decision will be different.

How to withdraw your consent to processing

You can withdraw your consent to any relevant processing of personal data:

By emailing us at privacy@jwanderson.com
By writing to us at the address below.

How to exercise your right of access to your personal data

You can exercise your right of access to your personal data:

By emailing us at privacy@jwanderson.com
By writing to us at the address below.

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email toprivacy@jwanderson.com, by telephone on +44 20 3994 5262 between the hours of 9am to 5.30pm, Monday to Friday] or write to us at JW Anderson 21 Parr Street London N1 7GW.

The Information Commissioner

The Information Commissioner's Office is the supervisory authority of J.W. Anderson Limited. and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy and cookies policy.

Date of this policy

This Privacy and Cookies policy was last updated on 26^th February 2025

Size guide

Please see the table below to assist you with selecting the correct size for your order. If you require any further assistance please contact us on help@jwanderson.com

WOMEN SIZE CHART (CM)
BODY	XS	S	M	L
	6	8	10	12

BUST	78	83	88	93
WAIST	59	64	69	74
HIP	85	90	95	100

MEN SIZE CHART (INCH)
BODY	XS	S	M	L	XL
	44	46	48	50	52

COLLAR	14'	14.5'	15'	15.5'	16'
CHEST	33.5'	35.5'	37.5'	39.5'	41.5'
WAIST	27'	29'	31'	33'	35'

Careers

Northern Irish designer Jonathan Anderson established JW Anderson in 2008.

At first an elaborate collection of accessories quickly attracted attention, enabling the fledgling label to show on-schedule during 2008’s London Fashion Week.

The success of this debut collection earned both critical acclaim and commercial success for Anderson, whose label is now regarded as one of London’s most innovative and forward thinking brands.
Its unique design aesthetic offers a modern interpretation of masculinity and femininity by creating thought-provoking silhouettes through a conscious cross-pollination between menswear and womenswear elements. This idiosyncratic perspective, which earned the label a cult following, prompted JW Anderson to present a women’s capsule collection in 2010. A steady growth in demand gave occasion to JW Anderson first stand-alone on-schedule women’s show at London Fashion Week. International editors and buyers have also taken note, gaining the label a prominent reputation in the US, Europe and Asian markets. Key stockists include Barneys, Opening Ceremony, Dover Street Market, and Jeffrey in the US. European stockists include Dover Street Market, Selfridges, Le Bon Marche and Printemps.

Joyce, Isetan & 10 Corso Como are key advocates in Asia, whilst Net-a-Porter, Moda Operandi, Matches & Mr Porter are the main online shopping destinations for JW Anderson pieces.

JW Anderson has evolved into an internationally renowned and award-winning brand. In the past accolades have included British Fashion Awards for ‘Emerging Talent, Ready-to-Wear’ (2012), ‘The New Establishment Award’ (2013) and ‘Menswear Designer of the Year’ (2014).

At the 2015 British Fashion Awards the brand received an historic double award for ‘Mens-wear’ and ‘Womenswear Designer of the Year’, the first time any brand has ever won both prestigious awards. Most recently, at the 2017 British Fashion Awards the brand received the award of 'Womenswear Designer of the Year'.

A recent investment by LVMH Moet Hennessy further cements JW Anderson’s status as a rising, new-generation brand. Following the investment Jonathan Anderson was also appointed Creative Director of Loewe, and works on both brands in tandem.

VIEW ALL HEAD OFFICE VACANCIES

Can’t find a role to suit you? We would still like to hear from you.

If you would like to send us your details speculatively then we will hold them for up to one year and contact you if a suitable opportunity arises.

If you change your mind at anytime then just send us an email to let us know and we will delete your application.

Please clearly specify in the subject of your email the kind of role you think you would be a perfect fit for…this will help us to find your details if a role comes up.

Apply Speculatively

Store Locations

Privacy and Cookies Policy

Introduction

Cookies and similar tracking technologies operate on our website. For a full explanation of why and how we use this technology, please read our Cookies Policy below.

We do not sell customer information and do not share your information with any third parties for the purposes of marketing their goods and services to you without your consent.

Whose personal data do we process?

You provide us with your information directly when you interact with us through:

1. Visiting our store or our website

2. Making a purchase in person or online

3. Contacting us via phone, email, post or via social media

4. Registering for a service or event

5. Submitting your information to allow anti-money laundering checks to take place before a purchase

6. Cookies and similar technologies on our website and within our emails. To find out more about our cookie policy see below.

Information we may collect from you When you make a purchase at any of our stores or online, we will collect necessary information about you to ensure we can fulfil your order or chosen service.

The types of personal information that we collect depends on how you choose to interact with us and can include the following:

information (such as but not limited to your name, email address, billing address, delivery address, telephone number, date of birth, phone number, purchase history, product selections, payment type and card expiry number or log in and password details) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase any products from the Site, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor;
Information provided to us when you communicate with us, for example by email or phone. This includes communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content.
information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
Information provided via cookies and similar technologies either on our website, or by interacting with our emails (please see our Cookie Policy to find out more).

Uses made of your information

We will use the information you provide only for the following purposes:

Information you give to us

We will use this information:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you, with information about products or services we feel may interest you, if you have ticked the relevant box situated on the form on which we collect your data (the order form or registration form to create an account with the Site) indicating your consent to receiving marketing material from us;
Verify and carry out financial transactions in relation to payments you make online
To notify you about changes to our service provided by the Site;
To ensure that content from our Site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

To administer our Site and your account with us under our terms and for internal operations, including identifying visitors to the Site, troubleshooting, and, auditing the downloading of data, data analysis (demographic and sales data), testing, research, statistical and survey purposes;
To improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
To identify visitors to the Site;
To allow you to participate in interactive features of our Site, when you choose to do so;
To keep our Site safe and secure;
Measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our Site about products or services that may interest you or them
Send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.

You can manage how we use your personal data by contacting us at privacy@jwanderson.com in relation to any of the following:

Access to your personal information (subject access request). You can ask to see a copy of the personal information that we hold about you.
Deletion of your personal information
Amendment of inaccurate or incomplete information that we hold about you
Restriction of how we are using your personal information
Transfer of your electronically held personal information to another organisation or directly to you (the right of portability)
To ask us to stop using your personal information at any time
Ask us to review any automatic decisions made using your personal information
Where we have relied on your consent to use your personal information e.g. for marketing purposes, you can withdraw consent at any time

Managing marketing communications we send to you

It can take up to 48 hours for your preferences to be registered on our system, so you may still receive communications from us during this period.

Legal grounds for our processing of your personal data

The basis on which we process your personal data is as follows:

Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned.
Otherwise, we will process your personal data only where the processing is necessary:
- For the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;
- To comply with a legal obligation; or
for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.

Information sharing

Professional service providers, such as marketing agencies, advertising and financial partners and website hosts, who help us run our business; and
Credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle financial crime, including, but not limited to, fraud and sanctions.

Public forums

Child safety

External links

Payment processing

Security

Data Retention

Storage of your information

Your rights

You have the following rights in relation to personal data relating to you that we process:

You may request access to the personal data concerned (please see the section on how to access to your personal data, below).
You may request that any incorrect personal data about you that we are processing be rectified.
In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
Where we are processing personal data relating to you on the basis of your prior consent to that processing, you may withdraw your consent at any time, after which we shall stop the processing concerned. If you do withdraw your consent here, please note that this may affect our ability to provide you with our products or services.
If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal compliant with the Information Commissioner.

California Consumer Privacy Act (CCPA) Rights

Your Rights Under CCPA

Under the CCPA, California consumers have the following rights:

1. Right to Know - You have the right to request details about the personal information we collect, use, disclose, and sell.

2. Right to Delete - You have the right to request the deletion of your personal information, subject to certain exceptions.

3. Right to Opt-Out of Sale - We do not sell your personal information. However, if we ever change our practices, we will update this policy and provide you with the right to opt out.

4. Right to Non-Discrimination - We will not discriminate against you for exercising your CCPA rights.

You have the right to request a copy of the specific personal information we collected about you during the twelve (12) months before your request.

Categories of Personal Information We Collect

For a full list of the types of personal data we collect, please see above.

How we use your personal data

How to Exercise Your Rights

To submit a CCPA request, you can contact us using the contract details at the bottom of this Privacy and Cookies Policy.

We may ask you to verify your identity before processing your request.

If you use an authorised agent to submit a request on your behalf, we may require proof of authorisation, such as a signed permission form or verification of identity.

Cookie Policy

What are Cookies

Although they do identify a user's computer, cookies do not personally identify users, and passwords and credit card information are not stored in cookies.

Cookies are not programs and therefore cannot contain viruses or other malicious software.

How We Use Cookies

You can find a summary of the various types of cookies we use below. Our cookies are used for 5 types of purpose:

We use the following categories of cookies on our Site.

◾CATEGORY 1: STRICTLY NECESSARY COOKIES

◾CATEGORY 2: PERFORMANCE COOKIES

◾CATEGORY 3: FUNCTIONALITY COOKIES

These cookies allow us to:

remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.

◾CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES

◾CATEGORY 5: SOCIAL MEDIA COOKIES

Cookies on the Site

Some of the cookies on the Site are set by us and some are set by third parties who are delivering services on our behalf.

https://www.shopify.co.uk/legal/cookies

https://www.global-e.com/consumer-privacy-policy

Privacy Notice | Klaviyo Legal

Cookie Notice

https://support.google.com/analytics/answer/12017362

Consumer Privacy Policy

Controlling or deleting cookies

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

Please note that by deleting or restricting cookies or by disabling future cookies you may not be able to access certain areas or features of our Site or take full advantage of the Site.

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on.

How to withdraw your consent to processing

You can withdraw your consent to any relevant processing of personal data:

By emailing us at privacy@jwanderson.com
By writing to us at the address below.

How to exercise your right of access to your personal data

You can exercise your right of access to your personal data:

By emailing us at privacy@jwanderson.com
By writing to us at the address below.

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Contacting us

The Information Commissioner

Changes to this policy

Date of this policy

This Privacy and Cookies policy was last updated on 26^th February 2025

JW Anderson Beijing

1F, Parkview Green

No.9 Dongdaqiao Road

Chaoyang District, Beijing,

China

Opening hours

Monday to Saturday 10am - 10pm

Sunday 10am - 10pm

+86 010 85632907

JW Anderson London Soho

2 Brewer Street

Soho

London

W1F 0SA

Opening hours

Monday to Saturday 11am - 7pm

Sunday 12pm - 6pm

soho@jwanderson.com +44 (0)207 199 5920

JW Anderson Milano

via Sant'Andrea 16

20121 Milano

Opening hours

Monday to Sunday 10am - 7pm

milan@jwanderson.com +39 02 68854819

JW Anderson Shanghai

2F, No.7 Building,

No.123 Xingye Road,

Huangpu District, Shanghai,

China

Opening hours

Monday to Saturday 10am - 10pm

Sunday 10am - 10pm

+86 021 63151279

JW Anderson Shenzen

Galeries Lafayette L2 Upper Hills

5001 Huanggang Road

Futian District, Shenzhen

Opening hours

Monday to Thursday 10am - 10pm

Friday to Saturday 10am - 10:30pm

86-755-33318900

JW Anderson Shibuya Parco

Third Floor,

15-1 Udagawa-cho, Shibuya-ku

Tokyo

150-8377

Opening hours

Monday to Saturday 11am-9pm

+81 3 6277 5277

Privacy and Cookies Policy

Introduction

Cookies and similar tracking technologies operate on our website. For a full explanation of why and how we use this technology, please read our Cookies Policy below.

We do not sell customer information and do not share your information with any third parties for the purposes of marketing their goods and services to you without your consent.

Whose personal data do we process?

You provide us with your information directly when you interact with us through:

1. Visiting our store or our website

2. Making a purchase in person or online

3. Contacting us via phone, email, post or via social media

4. Registering for a service or event

5. Submitting your information to allow anti-money laundering checks to take place before a purchase

6. Cookies and similar technologies on our website and within our emails. To find out more about our cookie policy see below.

Information we may collect from you When you make a purchase at any of our stores or online, we will collect necessary information about you to ensure we can fulfil your order or chosen service.

The types of personal information that we collect depends on how you choose to interact with us and can include the following:

information (such as but not limited to your name, email address, billing address, delivery address, telephone number, date of birth, phone number, purchase history, product selections, payment type and card expiry number or log in and password details) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase any products from the Site, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor;
Information provided to us when you communicate with us, for example by email or phone. This includes communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content.
information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
Information provided via cookies and similar technologies either on our website, or by interacting with our emails (please see our Cookie Policy to find out more).

Uses made of your information

We will use the information you provide only for the following purposes:

Information you give to us

We will use this information:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you, with information about products or services we feel may interest you, if you have ticked the relevant box situated on the form on which we collect your data (the order form or registration form to create an account with the Site) indicating your consent to receiving marketing material from us;
Verify and carry out financial transactions in relation to payments you make online
To notify you about changes to our service provided by the Site;
To ensure that content from our Site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

To administer our Site and your account with us under our terms and for internal operations, including identifying visitors to the Site, troubleshooting, and, auditing the downloading of data, data analysis (demographic and sales data), testing, research, statistical and survey purposes;
To improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
To identify visitors to the Site;
To allow you to participate in interactive features of our Site, when you choose to do so;
To keep our Site safe and secure;
Measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our Site about products or services that may interest you or them
Send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.

You can manage how we use your personal data by contacting us at privacy@jwanderson.com in relation to any of the following:

Access to your personal information (subject access request). You can ask to see a copy of the personal information that we hold about you.
Deletion of your personal information
Amendment of inaccurate or incomplete information that we hold about you
Restriction of how we are using your personal information
Transfer of your electronically held personal information to another organisation or directly to you (the right of portability)
To ask us to stop using your personal information at any time
Ask us to review any automatic decisions made using your personal information
Where we have relied on your consent to use your personal information e.g. for marketing purposes, you can withdraw consent at any time

Managing marketing communications we send to you

It can take up to 48 hours for your preferences to be registered on our system, so you may still receive communications from us during this period.

Legal grounds for our processing of your personal data

The basis on which we process your personal data is as follows:

Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned.
Otherwise, we will process your personal data only where the processing is necessary:
- For the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;
- To comply with a legal obligation; or
for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.

Information sharing

Professional service providers, such as marketing agencies, advertising and financial partners and website hosts, who help us run our business; and
Credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle financial crime, including, but not limited to, fraud and sanctions.

Public forums

Child safety

External links

Payment processing

Security

Data Retention

Storage of your information

Your rights

You have the following rights in relation to personal data relating to you that we process:

You may request access to the personal data concerned (please see the section on how to access to your personal data, below).
You may request that any incorrect personal data about you that we are processing be rectified.
In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
Where we are processing personal data relating to you on the basis of your prior consent to that processing, you may withdraw your consent at any time, after which we shall stop the processing concerned. If you do withdraw your consent here, please note that this may affect our ability to provide you with our products or services.
If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal compliant with the Information Commissioner.

California Consumer Privacy Act (CCPA) Rights

Your Rights Under CCPA

Under the CCPA, California consumers have the following rights:

1. Right to Know - You have the right to request details about the personal information we collect, use, disclose, and sell.

2. Right to Delete - You have the right to request the deletion of your personal information, subject to certain exceptions.

3. Right to Opt-Out of Sale - We do not sell your personal information. However, if we ever change our practices, we will update this policy and provide you with the right to opt out.

4. Right to Non-Discrimination - We will not discriminate against you for exercising your CCPA rights.

You have the right to request a copy of the specific personal information we collected about you during the twelve (12) months before your request.

Categories of Personal Information We Collect

For a full list of the types of personal data we collect, please see above.

How we use your personal data

How to Exercise Your Rights

To submit a CCPA request, you can contact us using the contract details at the bottom of this Privacy and Cookies Policy.

We may ask you to verify your identity before processing your request.

If you use an authorised agent to submit a request on your behalf, we may require proof of authorisation, such as a signed permission form or verification of identity.

Cookie Policy

What are Cookies

Although they do identify a user's computer, cookies do not personally identify users, and passwords and credit card information are not stored in cookies.

Cookies are not programs and therefore cannot contain viruses or other malicious software.

How We Use Cookies

You can find a summary of the various types of cookies we use below. Our cookies are used for 5 types of purpose:

We use the following categories of cookies on our Site.

◾CATEGORY 1: STRICTLY NECESSARY COOKIES

◾CATEGORY 2: PERFORMANCE COOKIES

◾CATEGORY 3: FUNCTIONALITY COOKIES

These cookies allow us to:

remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.

◾CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES

◾CATEGORY 5: SOCIAL MEDIA COOKIES

Cookies on the Site

Some of the cookies on the Site are set by us and some are set by third parties who are delivering services on our behalf.

https://www.shopify.co.uk/legal/cookies

https://www.global-e.com/consumer-privacy-policy

Privacy Notice | Klaviyo Legal

Cookie Notice

https://support.google.com/analytics/answer/12017362

Consumer Privacy Policy

Controlling or deleting cookies

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

Please note that by deleting or restricting cookies or by disabling future cookies you may not be able to access certain areas or features of our Site or take full advantage of the Site.

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on.

How to withdraw your consent to processing

You can withdraw your consent to any relevant processing of personal data:

By emailing us at privacy@jwanderson.com
By writing to us at the address below.

How to exercise your right of access to your personal data

You can exercise your right of access to your personal data:

By emailing us at privacy@jwanderson.com
By writing to us at the address below.

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Contacting us

The Information Commissioner

Changes to this policy

Date of this policy

This Privacy and Cookies policy was last updated on 26^th February 2025

Privacy and Cookies Policy

Introduction

Cookies and similar tracking technologies operate on our website. For a full explanation of why and how we use this technology, please read our Cookies Policy below.

We do not sell customer information and do not share your information with any third parties for the purposes of marketing their goods and services to you without your consent.

Whose personal data do we process?

You provide us with your information directly when you interact with us through:

1. Visiting our store or our website

2. Making a purchase in person or online

3. Contacting us via phone, email, post or via social media

4. Registering for a service or event

5. Submitting your information to allow anti-money laundering checks to take place before a purchase

6. Cookies and similar technologies on our website and within our emails. To find out more about our cookie policy see below.

Information we may collect from you When you make a purchase at any of our stores or online, we will collect necessary information about you to ensure we can fulfil your order or chosen service.

The types of personal information that we collect depends on how you choose to interact with us and can include the following:

information (such as but not limited to your name, email address, billing address, delivery address, telephone number, date of birth, phone number, purchase history, product selections, payment type and card expiry number or log in and password details) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase any products from the Site, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor;
Information provided to us when you communicate with us, for example by email or phone. This includes communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content.
information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
Information provided via cookies and similar technologies either on our website, or by interacting with our emails (please see our Cookie Policy to find out more).

Uses made of your information

We will use the information you provide only for the following purposes:

Information you give to us

We will use this information:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you, with information about products or services we feel may interest you, if you have ticked the relevant box situated on the form on which we collect your data (the order form or registration form to create an account with the Site) indicating your consent to receiving marketing material from us;
Verify and carry out financial transactions in relation to payments you make online
To notify you about changes to our service provided by the Site;
To ensure that content from our Site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

To administer our Site and your account with us under our terms and for internal operations, including identifying visitors to the Site, troubleshooting, and, auditing the downloading of data, data analysis (demographic and sales data), testing, research, statistical and survey purposes;
To improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
To identify visitors to the Site;
To allow you to participate in interactive features of our Site, when you choose to do so;
To keep our Site safe and secure;
Measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our Site about products or services that may interest you or them
Send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.

You can manage how we use your personal data by contacting us at privacy@jwanderson.com in relation to any of the following:

Access to your personal information (subject access request). You can ask to see a copy of the personal information that we hold about you.
Deletion of your personal information
Amendment of inaccurate or incomplete information that we hold about you
Restriction of how we are using your personal information
Transfer of your electronically held personal information to another organisation or directly to you (the right of portability)
To ask us to stop using your personal information at any time
Ask us to review any automatic decisions made using your personal information
Where we have relied on your consent to use your personal information e.g. for marketing purposes, you can withdraw consent at any time

Managing marketing communications we send to you

It can take up to 48 hours for your preferences to be registered on our system, so you may still receive communications from us during this period.

Legal grounds for our processing of your personal data

The basis on which we process your personal data is as follows:

Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned.
Otherwise, we will process your personal data only where the processing is necessary:
- For the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;
- To comply with a legal obligation; or
for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.

Information sharing

Professional service providers, such as marketing agencies, advertising and financial partners and website hosts, who help us run our business; and
Credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle financial crime, including, but not limited to, fraud and sanctions.

Public forums

Child safety

External links

Payment processing

Security

Data Retention

Storage of your information

Your rights

You have the following rights in relation to personal data relating to you that we process:

You may request access to the personal data concerned (please see the section on how to access to your personal data, below).
You may request that any incorrect personal data about you that we are processing be rectified.
In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
Where we are processing personal data relating to you on the basis of your prior consent to that processing, you may withdraw your consent at any time, after which we shall stop the processing concerned. If you do withdraw your consent here, please note that this may affect our ability to provide you with our products or services.
If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal compliant with the Information Commissioner.

California Consumer Privacy Act (CCPA) Rights

Your Rights Under CCPA

Under the CCPA, California consumers have the following rights:

1. Right to Know - You have the right to request details about the personal information we collect, use, disclose, and sell.

2. Right to Delete - You have the right to request the deletion of your personal information, subject to certain exceptions.

3. Right to Opt-Out of Sale - We do not sell your personal information. However, if we ever change our practices, we will update this policy and provide you with the right to opt out.

4. Right to Non-Discrimination - We will not discriminate against you for exercising your CCPA rights.

You have the right to request a copy of the specific personal information we collected about you during the twelve (12) months before your request.

Categories of Personal Information We Collect

For a full list of the types of personal data we collect, please see above.

How we use your personal data

How to Exercise Your Rights

To submit a CCPA request, you can contact us using the contract details at the bottom of this Privacy and Cookies Policy.

We may ask you to verify your identity before processing your request.

If you use an authorised agent to submit a request on your behalf, we may require proof of authorisation, such as a signed permission form or verification of identity.

Cookie Policy

What are Cookies

Although they do identify a user's computer, cookies do not personally identify users, and passwords and credit card information are not stored in cookies.

Cookies are not programs and therefore cannot contain viruses or other malicious software.

How We Use Cookies

You can find a summary of the various types of cookies we use below. Our cookies are used for 5 types of purpose:

We use the following categories of cookies on our Site.

◾CATEGORY 1: STRICTLY NECESSARY COOKIES

◾CATEGORY 2: PERFORMANCE COOKIES

◾CATEGORY 3: FUNCTIONALITY COOKIES

These cookies allow us to:

remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.

◾CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES

◾CATEGORY 5: SOCIAL MEDIA COOKIES

Cookies on the Site

Some of the cookies on the Site are set by us and some are set by third parties who are delivering services on our behalf.

https://www.shopify.co.uk/legal/cookies

https://www.global-e.com/consumer-privacy-policy

Privacy Notice | Klaviyo Legal

Cookie Notice

https://support.google.com/analytics/answer/12017362

Consumer Privacy Policy

Controlling or deleting cookies

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

Please note that by deleting or restricting cookies or by disabling future cookies you may not be able to access certain areas or features of our Site or take full advantage of the Site.

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on.

How to withdraw your consent to processing

You can withdraw your consent to any relevant processing of personal data:

By emailing us at privacy@jwanderson.com
By writing to us at the address below.

How to exercise your right of access to your personal data

You can exercise your right of access to your personal data:

By emailing us at privacy@jwanderson.com
By writing to us at the address below.

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Contacting us

The Information Commissioner

Changes to this policy

Date of this policy

This Privacy and Cookies policy was last updated on 26^th February 2025

JW Anderson Beijing

1F, Parkview Green

No.9 Dongdaqiao Road

Chaoyang District, Beijing,

China

Opening hours

Monday to Saturday 10am - 10pm

Sunday 10am - 10pm

+86 010 85632907

JW Anderson London Soho

2 Brewer Street

Soho

London

W1F 0SA

Opening hours

Monday to Saturday 11am - 7pm

Sunday 12pm - 6pm

soho@jwanderson.com +44 (0)207 199 5920

JW Anderson Milano

via Sant'Andrea 16

20121 Milano

Opening hours

Monday to Sunday 10am - 7pm

milan@jwanderson.com +39 02 68854819

JW Anderson Shanghai

2F, No.7 Building,

No.123 Xingye Road,

Huangpu District, Shanghai,

China

Opening hours

Monday to Saturday 10am - 10pm

Sunday 10am - 10pm

+86 021 63151279

JW Anderson Shenzen

Galeries Lafayette L2 Upper Hills

5001 Huanggang Road

Futian District, Shenzhen

Opening hours

Monday to Thursday 10am - 10pm

Friday to Saturday 10am - 10:30pm

86-755-33318900

JW Anderson Shibuya Parco

Third Floor,

15-1 Udagawa-cho, Shibuya-ku

Tokyo

150-8377

Opening hours

Monday to Saturday 11am-9pm

+81 3 6277 5277

Delivery Country

Delivery Country

My bag

Customer Care

Customer support

Contact

Delivery and Returns

Website Terms of Use

Privacy and Cookies Policy

Size guide

Careers

Privacy and Cookies Policy

JW Anderson Beijing

JW Anderson London Soho

JW Anderson Milano

JW Anderson Shanghai

JW Anderson Shenzen

JW Anderson Shibuya Parco

Privacy and Cookies Policy

Privacy and Cookies Policy

JW Anderson Beijing

JW Anderson London Soho

JW Anderson Milano

JW Anderson Shanghai

JW Anderson Shenzen

JW Anderson Shibuya Parco

Reset your password Sign in

Country/region

Delivery Country

Customer Care

Customer support

Contact

Delivery and Returns

Website Terms of Use

Privacy and Cookies Policy

Size guide

Careers

Privacy and Cookies Policy

JW Anderson Beijing

JW Anderson London Soho

JW Anderson Milano

JW Anderson Shanghai

JW Anderson Shenzen

JW Anderson Shibuya Parco

Privacy and Cookies Policy

Privacy and Cookies Policy

JW Anderson Beijing

JW Anderson London Soho

JW Anderson Milano

JW Anderson Shanghai

JW Anderson Shenzen

JW Anderson Shibuya Parco

Delivery Country